Call Centers and Other BPO in Cebu Philippines

Wednesday, December 30, 2009

jobs call center

What is Call Center

TeleTech  | Convergys | ePerformax | AccessCall Solutions PeopleSupport | Qualfon | Xlibris | Live2Sell | CebuGlobal | ACS  | ExcelAsia | (LEAD)CareerMover  | Eli Global | Sykes Asia || Bigfoot GlobalBlue Sky Trading Co., Inc. | Calltekcenter 

What is Call Center

- is a location where calls are received in high volume.
- is an umbrella term that refers to reservation centers,
help desks, information lines or customer service centers,regardless of how they are organized or what types of transactions they handle. It usually refers to a sophisticated voice operations environment that provides a full range of high-volume, call handling services.


How to Manage Your Time

Tuesday, December 22, 2009

How to Manage Your Time

Set Goals
Key Behavior
Make a Plan

Time is the great equalizer. Whether you are smart or dumb, ugly or beautiful, you have the same 168 hours each week that everyone else has. How you spend that valuable commodity determines the quality of your life as surely as if you walked into a department store and order it. Time is more precious than any possession.

You have probably already noticed that time passes more quickly for you than it once did. Those endless hours and days of childhood slip away by adolescence, and adulthood brings an ever increasing acceleration. Most college freshmen fall prey to the conviction that they have enough time to do everything, enough time to forgo planning, a dangerous self-deception. One of the purposes of college is to determine which people can control their time in order to meet their goals. Think about it. Most blue-collar or pink-collar jobs require employees to punch a time clock. The employer structures the time and the tasks. But college graduates who have professional jobs structures their own time and often the tasks as well. A hidden requirement for success in college and not instantly conferred on graduation, but it is slowly and painfully constructed throughout the college years.

Most students shudder at the thought of controlling their time they envision a jail of schedules and charts that would not allow them to feel free. The irony of that prejudice is that good time management is a key—a key to achieving goals and enjoying life. The beginning is simple a promise to yourself to be honest, and the first stage is the willingness to differentiate among fantasies dreams and goals.

I may fantasize that I am a rock star, adored by millions or I may dream that upon graduation from college I will acquire a glamorous job with a large salary. This latter dream usually involves rewards but not the work itself. Fantasies and dreams are alike in that they are always effortless. No work, no struggle but instantaneous. The magic of Hollywood, Fantasies are impossible, dreams are possible, but unlikely. Fantasies and dreams help us to escape. They serve no other purpose. Escape can be a good entertainment but goals are the markers on the road of accomplishments.

Set Goals

Goals are those accomplishments that we deliberately set out to achiever. They may be small and simple: I’ll do the dishes tonight. Or they may be large, complex, and long term: I want to enjoy my work and do it well, or I want to create a family based on love and respect. We may choose goals in every aspect of our lives: personal, social, academic occupational, athletic spiritual. A broad goal, such as good health, may spawn many smaller goals, such as maintaining a regular exercise schedule, eating a healthy diet, and getting regular medical checkups. Some goals are behaviors we want to decrease or increase or maintain.

New Year’s resolutions – those wild promises we make to ourselves after the indulgences of the holidays – are rarely kept, for we try to change too much too quickly. The truth of the matter is that if we want to change a behavior permanently we usually have to change it slowly. Changing a behavior requires some discipline, but not the amount most people imagine. The way to change a behavior slowly is to make a small promise to ourselves, keep it, and reward ourselves. A typical example would be freshman who has decided to attend his 8 A.M. class the next day. He knows he needs to go to class to pass, so he promises himself that he will go to sleep by midnight. He sets the alarm for 7 A.M. and places it across the room. When it goes off, he reminds of his promise and why it is important. As he’s getting ready, he compliments himself on his behavior and tells himself that going to class is important.

How we spend the minutes and hours of our days determines what we accomplish. Thinking about studying will help our grades. Only studying does. Taling about our weight while we are eating pizza does not cause weight loss. Exercise and a sensible diet will control our weight. Those links from behaviors to accomplishments to goals are crucial. Do our behaviors and accomplishments lead us to our goals or away from them?

Most freshmen would like a satisfying collegiate experience that includes good grades and a social life that is fun and emotionally satisfying. They do not enjoy great amounts of stress. Students can often have other goals about work, family, and sports. If your current behaviors will not lead you to your goals, try the following three steps for tow weeks. This time management system is not a jail.

Write down three goals you want to accomplish this semester. You may want a 3.0 a date with the redhead in your math class or a better relationship with your roommate. Your goal may be large or small. If your life seems out of control right now, write down one goal for this week. What will you have to do to accomplish that goal?

Key Behavior

Isolate the key behaviors for your goals. Key academic behaviors include going to class, paying attention and taking notes, reading the assignments when they are assigned, keeping an academic calendar with all tests noted. Key financial behaviors include writing down every check in the register (and keeping a running balance), planning a weekly budget, paying bills on time. Key personal behaviors include handling business details such as insurance a car inspection promptly, keeping your personal space neat, getting adequate sleep.

We lie to ourselves about key behaviors. They are often boring and mundane, and we want to delay them. Actually, we want someone else to do them. We want them to disappear. So we lie; we say that we will do it later, after the party or the movie, tomorrow. Those lies usually result in late papers (lower grades), late payments (penalties), and lower self-esteem. The more lies, the greater the amount of chaos.

Those lies are part of a larger behavior pattern called procrastination. We may procrastinate in just one area of our life such as studying or that pattern may permeate the entirely of our life. Procrastination occurs when we deliberately choose to delay or omit a behavior that we believe we should do. The reasons are legion. The most common cause of procrastination is our unwillingness to recognize and to pay the “price tag” for an outcome we say we want. An example would be that we want an A on the next history test, but the price tag is that we have to read and study the chapters (15 hours), attend class for those five weeks (15 hours), participate in a study group (10 hour), and study individually (8 hours). Forty-eight hours for one test! How much do we really want that A? And then there is no guarantee that we will make it; the 18 hours just gives us the opportunity to achieve that grade. Any goal can be subjected to that kind of scrutiny. Price tags are usually much higher than we want to admit. We always look for a bargain; witness the current spate of television ads about weight loss without effort or denial.

There are more serious causes of procrastination. We may be so over committed that exhaustion engulfs us. We may be so bound to the conviction that what we do should be perfect that we are afraid to start, for whatever we accomplish it will not be perfect. We may be rebellious, even to the extent of rebelling against our own goals and ourselves. We may be afraid to succeed because our families or significant others have told us we are failure and we believe them. We may feel more comfortable with failure than with success. We may be depressed emotionally and feel so “dragged out” that we cannot start any new behavior, we may be lazy and simply unwilling to work.

If procrastination is a characteristic of your life and you dislike the consequences of it, then take some time to reflect on why you do it. The suggestions that follow in this essay will help you overcome a mild case of procrastination, but if your behavior stems from serious causes and is engulfing your life, then seek professional help through your campus counseling center. Procrastination is a learned behavior; you can learn not to do it. You can learn to set your goals, plan your actions, and accomplish those actions in a timely manner.

If you want to change how you manage your own behaviors, then select a goal that is important to you. Write down the key behaviors would like to change? Focus on it. What can you do to increase the likelihood you will do that behavior?

Make a Plan

Make a plan to make that key behavior a habit. When a key behavior becomes a habit. (A behavior we don’t have to think about), we benefit. We are doing right thing without a struggle.

Imagine a student in a freshman math class. She wants to make at least a B and realizes that a key behavior is completing the homework problems on time. Her class is Tuesday—Thursday, and she is often does her homework late on Monday and Wednesday evenings. By that time, she has forgotten what went on in class, and the problems seem overwhelmingly difficult. Tow key behaviors for her goal would be to do the homework as soon as it is assigned and then review it before class. Her plan to make those behaviors habits is simple: On Tuesday and Thursday after history, she walks to the library and picks a quiet place to study. (She has set the video cassette recorder to record her favorite soap.) It has only been two hours since the math class, so she still remembers what went on in class, she starts working on the homework problems. If she gets confused or stuck,, she takes a short break and then attempts the problem again. If she still cannot do it, she leaves it and attempts other problems. After working on several others, she again attempts the confusing one(s). If she’s successful, she completes her work and goes home. If there are unsolved problems, she goes to one of the campus learning labs and request help. Several days later, she takes thirty minutes before math class to look over the problems and quickly work one or tow. She’s ready for class. After tow weeks, it’s automatic for her to go the library after history class. The habit is in place.

Two habits that can transform the quality of your life are simple and powerful. When something needs to be done. DO IT. Do it right away. Don’t put it off. You will just think about it and feel guilty. The longer you delay, the guiltier you will feel. Whether it is getting out of bed and getting cleaned up or picking up the trash or reading the chapter just do it.

Give yourself ten minutes. If you get up ten minutes earlier in the morning, you won’t have to rush. If you leave for class or an appointment ten minutes earlier, you arrive on time, regardless of traffic or parking. That extra ten minutes reduces stress, and it also reduces the likelihood that you will make a mistake because you are hurrying. That extra ten minutes adds quality to your life.


Being a successful college student is a full-time job. Treat it like a job. If you are going to miss a class, call your professor in advance, just as you would an employer. If you have an assignment, dot it; that assignment is your work, as is learning in class. Tests and papers are how you demonstrate whether you have been doing your job. Your professors are you supervisors. They evaluate your performance, and your performance record is your academic transcript. Your transcript reflects your cumulative performance and is accurate indicator of how well you have mastered the use of time, when you master time, and then you are a professional.

You is the great equalizer. Whether you are smart or dumb, ugly or beautiful, you have the same 168 hours each week that everyone else has. How you spend that valuable commodity determines the quality of your life as surely as if you walked into a department store and order it. Time is more precious than any possession.

English Enhancement


One way to enhance English is to practice all the time. Talk enough with those people who are fluent in speaking english to become like them.

Develop Your Career 5 Minutes at a Time
Advice for self-training.

In this era of downsizing, mergers and
reorganizations, it certainly can’t hurt
to make an active effort to demonstrate
your value on a regular basis. David Peterson
and Mary Dee Hicks, consultants of
Minneapolis-based Personnel Decisions International,
encourage all employees to continually develop skills
by implementing something new every day.
Peterson suggests choosing a project you need to
work on and then spending five minutes a day developing
it. "Put it into practice and fine-tune it as you go,"
Peterson says. "Development is like exercise. To make
it work for you, it’s got to be a regular part of your daily
routine." He and Hicks offer the following advice for self-training,
excerpted from their book: "Development FIRST: Strategies for

1.Give yourself a daily dose of development.
Making development a part of your daily
routine makes sure you learn to think
of it as a priority. You’re already busy,
so guarantee your time is well-spent by
focusing on situations with serious change
potential that allow you to control the outcomes,
force you to think in new ways and challenge you
to do more with less.

2.Be opportunistic.
Think through the opportunities to perform more
effectively that you are faced with each day.
Step back to look at the big picture: Determine
how the issues appear from a co-worker’s perspective.
Leverage a strength by using it in a new way or find
an event that allows you to learn something beyond
the scope of your job.

3.Be proactive.
Think of an aspect of your job you do particularly well.
Can you make it more strategic? Can you get it done in
half the time? Seek new opportunities by becoming involved
in cross-functional or interdepartmental activities.

4.Take intelligent risks.
As you develop, you’ll have to redefine success.
Intelligent risks involve a reasonable chance of
success and a reasonable measure of doubt. Remember
that learning comes at the boundary between being
stretched to the limit and going over the edge.

5.Face your barriers.
Procrastination, inertia and lack of time are three
common barriers that may prevent you from taking action.
Begin by setting smaller, realistic goals, and don’t expect
dramatic changes right away. Most importantly, make
development a job priority and hold yourself accountable in
terms of performance requirements

Fee Download


Resume Writing

Sunday, December 20, 2009



Resume-writing and passing the exam:

Your resume projects who you are. It should stand out. Above all, it should reflect your professionalism and competence.


Keep you resume neat, correct, concise, and current. A recruiter only has an average of about five seconds to look at each one.


Protect you Page One. On the very first page of your resume, put all the important information that will convince the recruiter to call you for a job interview. Your Page One should contain your educational background, list of seminars attended, and extra-curricular activities. Do NOT put unnecessary from your resume like personal details such as hobbies, birthday, names of parents, occupations of parents, etc.


Skills and grades do count, in lieu of experience. Recruiting managers look for these in a new grad’s resume:

•Grades – Transcripts of records are still important. Grades are not the final determinant for your career in the working place, but high ones can open doors.

•Extra-curricular activities – List down every club and organization that you joined; also your positions, tasks and accomplishment in them.

•On-the-job training and seminars attended – These give you an edge over other applicants.

•Reference: do work for new graduates. Put names and contact info of ex-professors, mentors, and OJT bosses who can put in a good word for you.


Write a career objective or career summary on the very first page. Career objective states in one sentence what you hope to accomplish in the workplace for the next few years.

Ex: Career Objective

Production Worker:
Desire a position utilizing organization, interpersonal and communication skills. Particular interest in production or operations management.

Call Center:
Desire position that will utilize communication and organization skills in a competitive, persuasive environment. Particular interest in sales and marketing.

Data Encoder:
Desire position that will utilize strong quantitative, math and communication skills. Particular areas of interest are data encoding, processing or research.

Technical Support Representative:
Desire position that will utilize strong quantitative, math and communication skills. Particular areas of interest in technical support and operation management.


Provide complete contact information: that includes landline and cell phone numbers, email addresses, snail mail addresses. Make sure you can be reached at the contact numbers you provide. The person who will answer the phone (e.g. the maid or a family member) MUST be able to understand and rely the message to you if you’re not around to receive the call of the potential employer. Opportunities can be lost.


Bring sample material pertaining to past activities that show what you can do: articles published in your campus newspaper, advertising flyers and newsletters, photos of events that you helped produce, etc.


Here’s how you can leave a lasting impression a good one of course

•Don’t be late. If you can’t be on time for an interview, they’ll think you can easily slack off at work, too.

•Come 15 minutes before the interview. That should give you time to collect yourself and do some research on the company.

•Be in business attire. Dress to impress. Look fresh, act smart, appear professional – in any interview for any company. Project effectiveness, excellence, and confidence the very first day.

•Establish rapport with the interviewer. Wear a smile and established eyes contact Remain cordial and friendly without losing your dignity and professional style. Give intelligent answers, not an overlong speech. Most applicants fail not because of lack of skills or quality but because of smile and eye contact.

•Do your research. Express an interest in the job and the company, and be able to say why you want to work with them. You can only do this if you’ve done your homework. Find out what the company stands for, the nature of its business, its industry standing, and the responsibilities of the position you are applying for.

•Do not focus on the earning potential alone. Again, remember that you must prove your value first before acquiring the leverage needed for jockeying for perks and salary increases. Some new grads don’t get hired because the interviewer thinks that all they want is money.

Case in point; after receiving news that their application if favorable, some new grads start demanding for cell phones and allowances higher than their manager’s. No can do. You can negotiate for this only after you’ve proven your worth. The interviewer is looking for someone who will stay with the company for the long haul, put in the work required, and is flexible enough to make the occasional sacrifice.