Call Centers and Other Non-BPO in Cebu - Updated

What is Call Center

TeleTech  | Convergys | ePerformax | AccessCall Solutions PeopleSupport | Qualfon | Xlibris | Live2Sell | CebuGlobal | ACS  | ExcelAsia | (LEAD)CareerMover  | Eli Global | Sykes Asia || Bigfoot Global |  Blue Sky Trading Co., Inc. | Calltekcenter 

What is Call Center

- is a location where calls are received in high volume.
- is an umbrella term that refers to reservation centers,
help desks, information lines or customer service centers, regardless of how they are organized or what types of transactions they handle. It usually refers to a sophisticated voice operations environment that provides a full range of high-volume, call handling services.



2 Kinds of Call
1. Inbound - (Taking/answering the call)
2. Outbound - (Making the call)

Strengths: Diligent, Patience, Calm, Diplomatic, Loyal

4C’s: Confidence, Communication Skills, Computer Skills, Common Sense

Types of Callcenter: Huge Telemarketing, Fund Raising, Collections Organization,Help Desk (internal or external), Customer Support, Interactive Voice Response, Web-based services, Catalog Retailer, Reservation for Hotels & Airlines

Purpose: Sales, Marketing, Customer Support, Telemarketing, Technical Support, Other Specialized Business Activity.

Few Terms: FCR – First Call Resolution, AHT – Average Handling Time, CSAT –Customer Satisfaction, Retention – canceling

Call Center list in Cebu

1. 724 Care High Performance Sales Call Center
https://724care.com/
Address:  Unit 488, 3rd Floor RDT Building, G. Lopez Jaena Street, Mandaue City, 6014
Mobile: 0968 638 1500 | Direction | M-F 10am–5pm | Email: jobs@724care.net

2. Access Direct Teksolutions
Phone: (032) 245-9029
Access Direct Teksolutions Cebu Bayantel
Telecommunications Bldg. | Jakosalem Street, Cebu City, Philipines



3. AMPM Connect Call Center
AMPM CONNECT CALLCENTER, INC.
Address: 4th Floor Gilaida Bldg, 218-G Osmena Blvd, Cebu City, 6000, Cebu
Tel: (63-32) 412-5273) | 032-253-9799

5. Cebu Global Teleservices
http://www.cebuglobaltel.com/
Address: 2nd Floor Mango Square Complex Gen. Maxilom Avenue Cebu City 6000

Phone: (032) 412 6366  | Direction

6.Bigfoot Global Solutions, Inc.
https://bigfoot.com/
Address: Cebu F. Ramos Street Cebu City 6000 Philippines

Phone: (032) 412 8811 | Direction

7. Convergys Corporation
https://www.concentrix.com/
R. Arcenas St., | Arcenas Estates, Banawa Hills
Cebu City 6000, Philippines, | Tel: 411-9401


8.Blue Sky Trading Co., Inc.
http://www.bluesky.com.ph/
Address: 58-60 Plaridel St., Cebu City, Philippines
Phone: (032) 253 1361 | Direction

9. Brightpoint Philippines, Inc
http://www.brightpoint.com.ph/
Address: 2nd Floor BF Building, N. Escario St. | Cebu City, Philippines 6000

Phone: (032) 253 7135 | Direction

10. Calltek Center International Inc.
http://www.calltekcenter.com/
Address: 4th/F JY Square IT Center Cebu City, Philippines
Mobile: 0916 327 9833 | 10:00am-5:30pm M-Sat. | Direction
Email: hiring@calltekcenter.com

11.E Telecare Services
http://www.etelecare.com.ph
Address: 2E 2nd Level Bai Center, Natalio B. Bacalso Ave, Cebu City, 6000 Cebu

Tel: +1 602-338-9474 | Direction

12.Live2Sell Group of Companies
http://www.dcdc.net.ph/
Address: 3rd Floor, Hyundai Building, A. S. Fortuna St, Mandaue City, 6014 Cebu

Mobile: (032) 345 1734 | Direction

13. Aegis People Support
Address: GF , Skyrise 2, Jose Maria Del Mar Street Corner Inez Villa Street , 6000 Cebu City , Cebu

Mobile: (032) 234 8200 | Direction

14.ExcelAsia
Address: 424 Wee Building Gorordo Avenue Lahug, Cebu City, Philippines | 

Tel.: (032) 236 3972


17. iComm International
http://www.icomm.ph/
Address: Suite 501, Skyrise 1 Bldg., Asiatown I.T. Park, Apas, Lahug, Cebu City 6000

Phone:(032) 422 4414 | Direction

18. Qualfone
https://qualfon.com/
Address: AsiaTown, Skyrise 3, Qualfon Building, Jose Maria del Mar St, Apas, Cebu City

Mobile: (032) 230 1400 | Direction