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Friday, April 2, 2010

Six Top Business Communication Tips

Effective communication skill is a key to success in any profession you can imagine.
Here the quick view of writing a business letter.


1.Use Resonant Characters
-Use lead characters as nouns familiar to your readers. Let those characters tell the story, woven throughout your writing.
- Managers, workers
- Teachers, students
- Customers, clients
--Wrong: Professional advancement is achieved through hard work.
--Right: Managers achieve through hard work.





2.Engage Action Verbs.
- Use strong, active, visual verbs to propel your writing and readers along.
--Wrong: The memo is written well.
--Right: The managers crafted the memo with resonant characters and strong verbs.



3.Performs the 8-Word Test between Nouns & Verbs
-Keep your noun and verb within 8 words of each other.
--Wrong: The manager responsible for the daily assignments and worker allocation charts in our department is sick today.
Right: Our department manager called in sick today, so were missing the daily assignments on the worker allocation charts.

4.Link Sentences & Phrases with Explicit Connectors
-Link complex sentences and phrases with connectors to help your reader navigate through text.
--Wrong: The managers didn’t treat the workers well. Workers were poorly motivated and often quit.
--Right: The managers mistreated the workers. Because of that, the workers suffered from poor motivation and often quit.



5.Lead your Readers from OLD to NEW IFORMATION
---Established common ground in your message development, leader your readers from comfortable familiar territory to the new.
--Wrong: We will mix the new formula with the following steps. This will modify our old procedures.
--Right: Our existing protocol calls for mixing the formula with established procedures. The new method will improve upon that in the following ways.



6. Craft a Problem/Solution Paradigm

ProblemSolutionAction

Frame the Problem: We are losing valuable workers.

Pose a solution: Let’s create a workers retention program

Call to Action: Let’s hire a consultancy for manager training next month